Terms and Conditions – RSO-Amsterdam

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Updated on 21-01-2026

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Index

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Scope of application
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of the right of withdrawal
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Compliance and Guaranty
Article 11 – Delivery and execution
Article 12 – Continuing performance contract: duration, termination, and extension
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or different terms

Article 1 – Definitions

The terms used in these general terms and conditions are defined as follows:
1. Cooling – off period: the period during which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract concerning a series of products and/or services, whose supply and/or purchase is spread in time;
5. Durable medium: any storage device that allows the consumer or the entrepreneur to store information provided to him personally in a way that future consultation and unaltered reproduction of the information are made possible.
6. Right of withdrawal: the possibility for the consumer to –within the cooling off period- opt out of the distance contract;
7. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
8. Distance contract: a contract which is concluded within the framework of an organised system for the entrepreneur, with the use of one or more means of distance communication
9. Technology for distance communication: means that can be used to conclude a contract, without the consumer and the entrepreneur meeting simultaneously in the same location.
10. Terms and Conditions: These general Terms and Conditions apply to the entrepreneur.

Article 2 – Identity of the entrepreneur

RSO-Amsterdam

RSO-Amsterdam.com

Eerste Jacob van Campenstraat 59

1072 BD Amsterdam

The Netherlands

The Netherlands
Email address: info@rso-amsterdam.com

Article 3 – Scope of application

These Terms and Conditions apply to every offer of the entrepreneur and any distance agreement or order between the entrepreneur and the consumer.
2. Before the distance agreement is concluded, the text of these Terms and Conditions will be made available to the consumer in such a way that it can be easily stored on a durable data carrier by the consumer. If this is not reasonably possible, then before the distance contract is concluded, the entrepreneur will indicate that it can be reviewed and, at the request of the consumer, will be sent free of charge
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these Terms and Conditions can be made available to the consumer by electronic means in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the Terms and Conditions can be found and that, at the consumer’s request, they will be sent free of charge by electronic means or otherwise.
4. In addition to these Terms and Conditions, specific product or service conditions apply; the second and third paragraphs shall apply mutatis mutandis, and the consumer can, in the event of conflicting terms and conditions, always rely on the applicable provision that is most favourable to him.
5. When one or more provisions of these conditions are void or destroyed in whole or in part, the agreement and the remainder of these Terms and Conditions and the relevant provision will be replaced by a provision that covers the original as much as possible.
6. Situations that are not governed by these Terms and Conditions should be assessed in the spirit of these Terms and Conditions.
7. Lack of clarity about the interpretation or content of one or more provisions of our Terms and Conditions must be explained in the spirit of these Terms and Conditions.

Article 4 – The offer

If an offer is limited in duration or subject to conditions, this will be explicitly stated.
2. The offer in the web shop is without obligation. The entrepreneur is entitled to change and adapt the offer.
3. The offer contains a complete and accurate description of the products/services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses illustrations, they accurately reflect the products/services offered.
4. All pictures, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
5. Every offer will contain such information that it is clear to the consumer what rights and obligations are involved in accepting the offer. This concerns in particular:
o the price including taxes;
o the height of any shipping costs;
o the way in which the contract shall be concluded and which actions this will require;
o whether or not the right of withdrawal applies;
o the arrangements for payment, delivery, and performance of the contract or order;
o the deadline for accepting the offer, or the period within which the entrepreneur guarantees the offered price;
o the rate for distance communication, if the cost of using the means of distance communication is calculated on a basis other than the basic fee for the means of communication used;
o whether the agreement is filed subsequent to its conclusion, and if so, how the consumer can consult it;
o the way in which the consumer can rectify the information provided under the agreement, before the conclusion of the agreement;
o other languages, besides Dutch, an agreement can be entered;
o Code of Conduct, which the entrepreneur has to conform to, and instructions on where the consumer can find the Code of Conduct digitally.
o the minimum duration of the distance agreement of a duration transaction.

Article 5 – Conclusion of agreement

The agreement is subject to the provisions of paragraph 4 of this article, concluded at the time the consumer accepts the offer and complies with the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur confirms receipt of the order by electronic means without delay. As long as the order has not been confirmed by the entrepreneur, the consumer may rescind the agreement free of charge.
3. If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure Web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can, within statutory frameworks, inquire about the consumer’s ability to fulfil his payment obligations, as well as facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur, on the basis of this research, has good reasons for not entering into the agreement, he is entitled to refuse an order or request special conditions.
5. The entrepreneur will add to the product or service the following information, in writing or in such a way that the consumer can store it on an accessible durable medium:
a. the address of the place of business of the entrepreneur;
b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information on existing after-sales service and guarantees;
d. the conditions in article 4 paragraph 3 of these recorded data, unless the entrepreneur has already provided the consumer with this data before the implementation of the contract;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or for an undetermined time.
6. In the event of a duration transaction, the previous paragraph applies only to the first delivery.
7. Any agreement or order is entered under the condition of sufficient availability of the products.

Article 6 – Right of withdrawal

Delivery of products:
1. In the event of a purchase, a consumer has the possibility to dissolve the agreement for 14 days without giving any reason. This period commences on the day following receipt of all products by the consumer, or by the consumer’s announced representative.
2. During the reflection period, the consumer shall handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep it. This means that the product seal remains attached and unaffected. If he/she exercises his/her right of withdrawal, the product will be returned to the entrepreneur in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wants to use his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of all the products. The consumer can do this by contacting the entrepreneur via email or through the contact page. After the consumer expresses his wish to exercise his right of withdrawal, the consumer shall return the product to the entrepreneur within 14 days. The consumer must prove that the products were returned in a timely manner, for example, by providing proof of mail delivery.
4. If the consumer at the end of the statutory period in paragraphs 2 and 3 of this article has not expressed a wish to make use of his right of withdrawal or the product has not been returned to the entrepreneur, the sale is a fact.

5. Due to health protection and hygiene reasons, all products are sealed products within the meaning of Article 6:230p sub f of the Dutch Civil Code. The right of withdrawal does not apply to products once the seal has been broken after delivery. If the seal remains intact, the consumer retains the statutory right of withdrawal within 14 days of receipt. If a product has been shipped and the seal is intact, the consumer may only exercise the right of withdrawal if the product is returned unopened and unused, in its original packaging, within the applicable statutory period. If the seal has been broken, returned products cannot be refunded. In such cases, the entrepreneur may, at their discretion, offer a replacement product as a goodwill solution. This exclusion applies in particular to sealed food supplements and extracts, including RSO products, where the seal has been broken after delivery.

Delivery of services:
6. When delivering services, the consumer can terminate the contract without giving any reason within 14 days after concluding the agreement.
7. To exercise his/her right of withdrawal, the consumer will inform the entrepreneur in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 7 – Costs in case of right of withdrawal

If the consumer exercises his right of withdrawal, the costs of return are entirely at the consumer’s expense.
2. If the consumer has paid an amount, the entrepreneur shall ensure that within 14 days after the consumer expressed wanting to make use of their right, the full amount is refunded to the consumer. The consumer must prove that the delivered goods are returned, for example, by means of a proof of mail delivery

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal, as provided for in paragraphs 2 and 3 of this article. The exclusion of the right of withdrawal is valid only if the entrepreneur clearly states it in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that the entrepreneur has established in accordance with the consumer’s specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that rapidly decay or become absolute;
e. the price of which is subject to fluctuations on the financial market on which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software for which the consumer has broken the seal;
h. hygiene products that are sealed, and whose consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
a. on accommodation, transport, restaurant, or leisure that has to be carried out on a certain date or during a given period;
b. services which are delivered with the express consent of the consumer, started before the cooling off period has expired;
c. betting and lotteries.

Article 9 – The price

During the period mentioned in the offer, the prices of the offered products/services do not increase, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products whose prices are subject to fluctuations in the financial market beyond the entrepreneur’s control, with variable prices. These fluctuations and the fact that prices are variable will be mentioned in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of statutory regulations or stipulations.
4. Price increases from 3 months after the contract was concluded are only allowed if agreed upon beforehand with the entrepreneur and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the power to terminate the contract on the day on which the prices increase take effect.
5. All prices mentioned are inclusive of VAT.
6. All prices are subject to misprints. The entrepreneur is not liable for misprints. By misprints the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Compliance and warranty

The entrepreneur guarantees that their products and/or services fulfil the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and on the date of the conclusion of the agreement, existing legal provisions and/or Government regulations. If agreed, the entrepreneurs also state that the product is suitable for uses other than normal.
2. A warranty by the entrepreneur, manufacturer, or importer does not alter the legal rights and claims that the consumer can assert under the agreement with the entrepreneur.
3. Any defects or wrong products delivered must be reported in writing to the entrepreneurs within 30 days/weeks after delivery. Returns of products must be made in the original packaging and in new condition.
4. The warranty period of the entrepreneur corresponds to the factory guarantee period. The entrepreneur is not responsible for the ultimate suitability of the products for each individual consumer application, nor for any advice regarding the use or application of the products.
5. The guarantee does not apply if:
o the delivered goods have been repaired and/or modified by third parties and/or the consumer;
o the delivered goods are exposed to unusual circumstances or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;
o the inferiority in whole or in part is the result of rules that the Government has asked or will ask about the nature or quality of the materials used.

Article 11 – Delivery and execution order

The entrepreneur will take the greatest possible care in receiving and executing and/or delivering the orders and the services.
2. The place of delivery is the address that the consumer has notified to the entrepreneur.
3. Accepted orders will be sent promptly, but no later than 30 days after the order message, unless the consumer has given permission that a longer delivery period is complied with. If delivery is delayed or an order is not carried out, or is only partially carried out, the consumer will receive a message and has the right to terminate the contract without penalty.
4. All delivery times are indicative. Exceeding a term deprives consumers of their right to compensation.
5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount which the consumer has already paid as soon as possible but no later than 14 days after dissolution.
6. If delivery of an ordered product proves impossible, the entrepreneur will attempt to provide a replacement product. At the latest, upon delivery, it will be reported that a replacement article has been delivered. In replacement articles, the right of withdrawal cannot be ruled out. The costs of any return shipment shall be borne by the entrepreneur.
7. The risk of damage and/or loss of products rests upon the entrepreneur up to the moment of delivery to the consumer, unless otherwise expressly agreed. The delivery obligation of the entrepreneur is met once the order is offered to the consumer.

Article 12 – Duration transactions: duration, cancellation and renewal

Cancellation
1. If the consumer has entered into a contract for an indefinite period, which extends to the regular delivery of products (including electricity), at any time, he can terminate it under the applicable termination rules and at a maximum of one month’s notice.
2. The consumer who has contracted for a definite period, which extends to the regular delivery of products (including electricity) or services, can at any time by the end of the fixed period terminate the agreement under the applicable termination rules and with a notice of one month.
3. The consumer can, for the agreements mentioned in the previous paragraphs:
o terminate and not be limited to cancellation at some time or in a given period;
o cancel at least in the same way as they are entered by him;
o cancel with the same notice period as the entrepreneur has stipulated for itself.

Renewal
4. The consumer who had contracted for a definite period, which extends to the regular delivery of products (including electricity) or services, may not be automatically extended or renewed for a definite period.
5. Notwithstanding the previous paragraph, an agreement concluded for a definite period, which extends to the regular delivery of daily or weekly newspapers and magazines, can be tacitly renewed for a definite period of a maximum of three months, if the consumer has the possibility to cancel the extended agreement at the end of the extension with a notice of one month.
6. A agreement for a definite period, which extends to the regular delivery of products (including electricity) or services, may only be extended for an indefinite period if the consumer can cancel at any time with a notice of maximum one month and a notice of maximum three months, with a agreement extends to the regular, but less than once a month, delivering dailies, weeklies and magazines.
7. An agreement for a definite period, which extends to delivery of a trial or introductory of newspapers, weeklies, and magazines (trial or introductory subscription) will end automatically and will not continue automatically after the trial or introductory subscription.

Duration
8. Agreements with duration of more than one year can be cancelled after one year at any time and with a notice of maximum one month, unless the reasonableness and fairness is an objection against the termination before the agreed duration.

Article 13 – Payment

Unless agreed otherwise, the amounts owed by the consumer must be paid within 7 business days after the cooling-off period, as provided in Article 6, paragraph 1. In the event of an agreement to provide a service, the amounts must be paid within 7 business days of the consumer receiving confirmation of the agreement.
2. The consumer has the duty to report inaccuracies in payment data provided or stated without delay to the entrepreneur.
3. In case of non-payment, subject to statutory limitations, the entrepreneur has the right to advance to the consumer reasonable costs to charge.

Article 14 – Complaints procedure

The entrepreneur has a complaints procedure and handles complaints in accordance with it.
2. Complaints about the performance of the contract or an order should be fully and clearly described and submitted to the entrepreneur within 14 days after the consumer has found the flaws.
3. Complaints are handled within 14 days from the date of receipt. If a complaint requires longer processing time, the entrepreneur will, within 14 days, reply with a message of receipt and an indication of when the consumer can expect a more detailed answer.
4. If the complaint cannot be solved in joint consultation, a dispute arises that is susceptible to dispute resolution.
5. We encourage you to notify us of complaints by sending an email to info@rso-amsterdam.com. If this does not lead to a solution, you can sign up for dispute mediation through WebwinkelKeur/ValuedShops. Since February 15, 2016, EU consumers have been able to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not been submitted elsewhere, you may file it through the EU platform. We advise you to submit your complaint first to WebwinkelKeur/ValuedShops or to us.
6. A complaint does not suspend the entrepreneur from his obligations, unless the entrepreneur indicates in writing otherwise.
7. If the consumer complaint is well-founded, the entrepreneur has the possibility to replace or repair the delivered products for free.

Article 15 – Disputes

Dutch law shall apply exclusively to any dispute, agreement, or order, even if the consumer lives abroad.
2. The Vienna Sales Convention shall not apply.

Article 16 – Additional or different terms

Additional derogations from these general terms and conditions must not be to the detriment of the consumer and should be recorded in writing or in a form that can be stored by the consumer on a durable medium in an accessible manner.

All illustrations, pictures, designs, text, and logos on our website and emails are copyrighted. We prohibit any commercial use of any of this content without our written permission.

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