Standard shipping price

EUR 1 small letterbox €12,55 , parcel €13
EUR 2 small letterbox €14,55 , parcel €18,50
*Free shipping above €199

EUR 1 zone = Germany, France, Italy, Spain, Belgium, Austria, Sweden
EUR 2 zone = UK, Ireland, Poland, Portugal, Hungary, Croatia, Greece, Bulgaria, Switzerland, Slovenia, Slovakia, Romania, Cyprus, Malta, Czech Republic
 

Transit times in days per country

Austria — 4
Belgium — 1
Bulgaria — 4 – 5
Croatia — 5 – 8
Cyprus — 4 – 7
Czech Republic — 3 – 5
France (incl. Monaco and Corsica, excl. Andorra) — 2 – 3
Germany –2
Greece — 4 – 7
Hungary — 3 – 5
Ireland — 3 – 4
Italy (excl. San Marino and Vatican City) — 3 – 6
Poland — 3 – 5
Portugal (incl. Azores and Madeira) — 3 – 5
Romania — 4 – 5
Slovakia — 3 – 5
Slovenia — 3 – 5
Spain (incl. Balearics, excl. Canary Island) — 3 – 5
Sweden — 2 – 4
United Kingdom — 2 – 3
 
 
 
 

Shipping Policy

Free shipments for orders of €199 or more!

You can choose between a standard shipping method (3-21 days) and the UPS delivery (UPS is often faster). However, UPS is only possible for CBD products at the moment. RSO products can only be dispatched with the standard post which takes about a week (3-5 working days), but can take longer due to increased border security.

Order Processing, Delivery Method, and Timing: After an order has been received in our system, a processing time of 1 to 3 business days is required to review the order. Our RSO and CBD house products are sent using a Dutch Post Company as a registered package that needs a signature upon delivery. Shipping times is dependent on location from our main warehouse located in the Netherlands. Typical shipping times may vary from 2 to 7 business days (Monday to Friday) after processing times, this does not include any potential for inclement weather, holidays, or backorders. If a backorder takes place, we will do our best to notify you about the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you.

Shipping locations

Our housebrand CBD and RSO products are shipped from the Netherlands. Other CBD products are shipped from our warehouse in the United Kingdom with Royal Mail, Yodel or DHL (Express deliveries are not possible).

CUSTOMS CLEARANCE FEES

We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders.

Some products may require special licenses or permits and customs clearance fees and we won’t be responsible these requirements and additional import costs.

Please note that you will be responsible for All Taxes and Customs related costs in the destination country.

In case of doubt to which products the customs clearance fees apply, please contact us.

CHANGE/CANCEL ORDER

If you want to change your order or cancel it, then please contact us as soon as possible! RSO products cannot be refunded anymore after they have been shipped. Unfortunately, when your order has been processed, we cannot change or cancel it anymore. You can however, return it without any charge

Please refer to our shipping policy page for more information.

For questions, please use our online chat service or contact from, or send us an email at info@rso-amsterdam.com