Our housebrand CBD and RSO products are shipped from the Netherlands. Other CBD products are shipped from our warehouse in the United Kingdom with Royal Mail, Yodel or DHL (Express deliveries are not possible).
We have a dedicated postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would ask you to add 1 extra processing day onto the listed delivery durations.
CUSTOMS CLEARANCE FEES
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders.
Some products may require special licenses or permits and customs clearance fees and we won’t be responsible these requirements and additional import costs.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
In case of doubt to which products the customs clearance fees apply, please contact us.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.
Please note, we cannot take responsibility for parcels that go missing under the PostNL service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include PostNL, Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays (especially during Covid and holiday seasons), which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
Please note that CBD flowers can’t be dispatched internationally.